Terms and Conditions

Last Updated: 22.01.2024

Welcome to Incorpore, a top-tier company formation company based in the Republic of Moldova. By accessing and using our website (the “Site”) and the services provided therein, you agree to comply with and be bound by the following Terms and Conditions. If you do not agree with these terms, please refrain from using our services.

1. Introduction 

1.1 Acceptance of Terms

1.1.1 By using our Site and engaging in our services, you acknowledge that you have read, understood, and agree to abide by all provisions outlined in these Terms and Conditions.

1.1.2 These Terms and Conditions govern your relationship with Incorpore and apply to all users, visitors, and others who access or use our services.

1.2 Changes to Terms

1.2.1 Incorpore reserves the right to modify, amend, or replace these Terms and Conditions at its sole discretion. Any changes will be effective immediately upon posting on the Site.

1.2.2 It is your responsibility to regularly review these Terms and Conditions to stay informed of updates. Your continued use of the Site following the posting of changes constitutes acceptance of those changes.

1.3 Contact Information

1.3.1 For any questions, concerns, or clarifications regarding these Terms and Conditions, please contact us at the following:

– Email: vbu@incorpore.md

– Phone: +37369992921

1.3.2 We encourage you to reach out to us for any issues or inquiries, and we will make every effort to respond promptly.

2. Services Overview

2.1 Description of Services

2.1.1 Incorpore specializes in providing comprehensive company formation services. Our offerings include, but are not limited to:

– Assistance in the legal process of remote company formation in the Republic of Moldova.

– Fiduciary services to facilitate and enhance the management of your company.

– Bank account opening for resident and non-resident natural persons and legal entities. 

– Business development assistance, including strategic planning and market research.for 

2.1.2 The specific details and features of our services are outlined in the relevant sections of our website. Clients are encouraged to review this information before engaging our services.

2.2 Eligibility Criteria

2.2.1 To use Incorpore’s services, individuals and entities must meet certain eligibility criteria. By utilizing our services, you confirm that you meet these criteria, including but not limited to legal age, capacity to enter into contracts, and compliance with relevant laws.

2.2.2 We reserve the right to refuse our services to anyone for any reason at any time.

2.3 Limitations on Services

2.3.1 While we strive to provide high-quality services, there are certain limitations to our offerings. These limitations may include, but are not limited to:

– Compliance with legal and regulatory requirements.

– Service availability based on jurisdiction.

– The scope of assistance in business development.

2.4 Anti-Money Laundering Compliance

2.4.1 Incorpore is committed to complying with all applicable anti-money laundering laws and policies in the Republic of Moldova and the European Union. Clients engaging with our services acknowledge and agree to cooperate with these regulations.

To fulfill these obligations, clients are required to provide Incorpore with necessary Customer Due Diligence (CDD) documentation for Directors and beneficial owners of the existing or proposed company. This includes a certified copy of passports and documents proving residential addresses dated within the last 6 months, and a bank statement if needed. Failure to comply may result in the termination of services without refund.

2.4.2 Clients declare that they have not been convicted of any crime related to money laundering, fraud, membership of a terrorist organization, terrorist financing, or any predicate offense. Clients must disclose if they are considered a ‘Politically Exposed Person’ (PEP) before availing our services. Incorpore reserves the right to refuse service or charge additional compliance fees for high-risk or ‘PEP’ clients.

2.4.3 Clients indemnify Incorpore against losses due to delays or refusal in providing required documentation. If knowledge or suspicion of money laundering or terrorist financing arises during our work, we are obliged to report to the relevant authorities. Incorpore may cancel ongoing services without notice in such circumstances. No refunds shall be applied, and Incorpore reserves the right to change the registered office address of the company if applicable.

2.4.4 For clients ordering on behalf of others, acting as a relevant 3rd party, or as an agent/professional advisor, the following conditions apply:

  • The client is regulated/licensed by a competent authority.

  • Policies and procedures meet the requirements of relevant AML Directives.

  • Retention of CDD documentation for at least 5 years after the client relationship ends.

  • Making available copies of CDD documentation to Incorpore on request.

3. Company Formation Process

3.1 Application Process

3.1.1 To initiate the company formation process, clients are required to submit a formal application by contacting us or completing the form. The application may include details such as company name, business activities, your citizenship, and other relevant information.

3.1.2 Clients must ensure the accuracy and completeness of the information provided during the application process. Inaccurate or incomplete details may result in delays or rejection of the application.

3.2 Documentation Requirements

3.2.1 As part of the application process, clients are required to submit specific documentation. The exact documentation requirements will be communicated during the application stage and may include, but are not limited to, identification documents, business plans, and financial statements.

3.2.2 Clients are responsible for providing authentic and verifiable documents. Incorpore reserves the right to request additional documentation if deemed necessary.

3.3 Approval and Rejection

3.3.1 The approval or rejection of a company formation application is subject to compliance with the laws and regulations of the Republic of Moldova.

3.3.2 Incorpore will make reasonable efforts to process applications promptly. However, approval timelines may vary based on factors such as regulatory requirements and completeness of documentation.

3.3.3 In the event of rejection, clients will be notified of the reasons, and any applicable fees will be communicated.

3.4 Communication during Formation

3.4.1 Incorpore is committed to maintaining clear and timely communication with clients during the company formation process.

3.4.2 Clients will be informed of the status of their application, any additional requirements, and other relevant updates through the communication channels specified during the application.

3.4.3 Clients are encouraged to promptly respond to any communication from Incorpore to ensure the efficient processing of their company formation.

4. Fiduciary Services

4.1 Overview of Fiduciary Services

4.1.1 Incorpore offers fiduciary services designed to enhance the management and administration of your company. These services may include, but are not limited to, corporate governance, financial management, and compliance with legal and regulatory obligations.

4.1.2 The specific details and features of our fiduciary services are outlined in the relevant sections of our website. Clients are encouraged to review this information before engaging in fiduciary services.

4.2 Responsibilities of the Company

4.2.1 In the course of providing fiduciary services, Incorpore assumes certain responsibilities. These responsibilities may include, but are not limited to:

– Ensuring compliance with relevant laws and regulations.

– Maintaining accurate and up-to-date financial records.

– Facilitating effective corporate governance.

4.2.2 The specific details and features of our fiduciary services are subject to an individualized approach. We recognize that each client’s needs are unique, and as such, we consult with clients based on their specific requirements.

4.3 Responsibilities of the Client

4.3.1 Clients availing of fiduciary services also bear certain responsibilities. These responsibilities may include, but are not limited to:

– Providing accurate and timely information to Incorpore.

– Cooperating with Incorpore in matters related to financial management and compliance.

– Adhering to fiduciary agreements and obligations.

4.4 Termination of Fiduciary Services

4.4.1 Either party has the right to terminate fiduciary services with prior notice. The terms and conditions of termination will be stipulated in the fiduciary agreement between Incorpore and the client.

4.4.2 Upon termination, Incorpore will facilitate the smooth transition of fiduciary responsibilities to the client or an alternative service provider, as agreed upon by both parties.

5. Bank Account Services

5.1 Opening Bank Accounts for Residents and Non-Residents

5.1.1 Incorpore facilitates the process of opening bank accounts for individuals and entities, whether they are residents or non-residents, in accordance with the laws and regulations of the Republic of Moldova.

5.1.2 The specific requirements and procedures for opening bank accounts will be communicated to clients during the application process. Clients are responsible for providing accurate information and complying with the bank’s terms and conditions.

5.2 Bank Accounts for Natural Persons

5.2.1 For natural persons seeking to open bank accounts, Incorpore assists in navigating the application process, ensuring compliance with applicable laws, and facilitating communication with the chosen financial institution.

5.2.2 Clients availing of this service for natural persons acknowledge that the approval of bank account applications is subject to the bank’s policies and regulations.

5.3 Bank Accounts for Legal Entities

5.3.1 Incorpore extends its services to assist legal entities in opening bank accounts. This includes guiding clients through the necessary documentation, ensuring compliance with legal requirements, and facilitating communication with the chosen financial institution.

5.3.2 Clients engaging in this service for legal entities understand that the approval of bank account applications is subject to the policies and regulations of the selected bank.

6. Business Development Assistance

6.1 Consultation Services

6.1.1 Incorpore offers consultation services to guide clients in making informed business decisions. Our experts provide advice on various aspects of business development, legal compliance, and strategic planning.

6.1.2 The specifics of consultation services, including the topics covered and the duration of sessions, will be communicated to clients during the consultation arrangement.

6.2 Strategic Planning

6.2.1 Incorpore assists clients in developing strategic plans tailored to their business goals. This includes defining objectives, outlining action steps, and establishing key performance indicators.

6.2.2 Clients engaging in strategic planning services acknowledge that the success of the strategy is influenced by various factors, and outcomes are not guaranteed.

6.3 Market Research

6.3.1 Incorpore conducts market research to provide clients with valuable insights into industry trends, target audiences, and competitive landscapes.

6.3.2 Clients utilizing market research services understand that while efforts are made to ensure accuracy, market conditions are subject to change, and Incorpore is not liable for any decisions made based on the research provided.

6.4 Limitations on Business Development Assistance

6.4.1 While Incorpore strives to offer comprehensive business development assistance, there are inherent limitations. These limitations may include external factors, market uncertainties, and changes in legal or regulatory landscapes.

6.4.2 Clients are encouraged to carefully consider the limitations outlined in this section and engage in business development assistance with a realistic understanding of the potential challenges.

7. Terms of Payment

7.1 Pricing and Fees

7.1.1 The pricing and fees for Incorpore’s services are outlined in the respective service agreements and communicated to clients prior to the commencement of services.

7.1.2 Clients agree to adhere to the pricing and fee structure communicated by Incorpore and acknowledge that failure to meet payment obligations may result in the suspension or termination of services.

7.2 Payment Methods

7.2.1 Incorpore accepts payments through bank transfer, as specified in the payment instructions provided to clients.

7.2.2 Clients are responsible for ensuring that payments are made using the approved methods and within the specified timelines.

7.3 Refund Policy

7.3.1 Refund policies vary based on the type of service provided. Specific details regarding refunds, if applicable, will be outlined in the service agreements.

7.3.2 Clients are encouraged to review the refund policy associated with each service and contact Incorpore’s customer support for any clarification or assistance.

7.3.3 Incorpore operates under the following refund limitations:

  • No refund will be provided after the service has been fully provided.

  • No refund will be provided if the client fails to disclose information related to anti-money laundering limitations, resulting in the denial of service performance by Moldovan institutions and authorities.

  • Incorpore reserves the right to refund up to 50% of the paid installment for services, subject to the terms and conditions outlined in the service agreement.

7.3.4 Clients acknowledge and agree to these refund limitations, understanding that the refund policy is contingent on the specific terms agreed upon for each service.

7.4 Taxes and Duties

7.4.1 Clients are responsible for any applicable taxes or duties associated with the services provided by Incorpore.

7.4.2 Incorpore will provide clear information regarding any taxes or duties that are the responsibility of the client. Clients are encouraged to seek professional advice if needed.

8. Client Obligations

8.1 Accuracy of Information

8.1.1 Clients are responsible for providing accurate and up-to-date information during the application and engagement process.

8.1.2 Incorpore relies on the information provided by clients, and any inaccuracies may result in delays, rejections, or other issues related to the services.

8.2 Compliance with Laws

8.2.1 Clients agree to comply with all applicable laws and regulations relevant to the services provided by Incorpore.

8.2.2 Incorpore reserves the right to refuse or terminate services if a client is found to be in violation of any legal requirements.

8.3 Client Conduct

8.3.1 Clients are expected to conduct themselves in a professional and respectful manner when interacting with Incorpore’s team and during the course of service provision.

8.3.2 Inappropriate or abusive conduct may result in the termination of services, and legal actions may be pursued if necessary.

8.4 Confidentiality

8.4.1 Incorpore acknowledges the importance of client confidentiality and is committed to maintaining the privacy and security of client information.

8.4.2 Clients are also expected to maintain the confidentiality of any sensitive information shared during the engagement and not to disclose such information to unauthorized parties.

9. Intellectual Property

9.1 Ownership of Content

9.1.1 All content provided by Incorpore, including but not limited to written materials, graphics, logos, and website content, is the intellectual property of Incorpore.

9.1.2 Clients acknowledge and agree that the ownership of content, including copyrights and other intellectual property rights, remains with Incorpore.

9.2 Use of Company’s Intellectual Property

9.2.1 Clients are granted a limited, non-exclusive, and non-transferable license to use Incorpore’s intellectual property solely for the purpose of receiving the services provided.

9.2.2 Any unauthorized use, reproduction, or distribution of Incorpore’s intellectual property is strictly prohibited and may result in legal action.

9.3 User-Generated Content

9.3.1 In the course of engagement, clients may generate content, such as reviews, testimonials, or other user-generated materials.

9.3.2 By submitting user-generated content, clients grant Incorpore a non-exclusive, royalty-free, and perpetual license to use, reproduce, modify, and distribute such content for marketing and promotional purposes.

9.3.3 Clients retain responsibility for the accuracy and legality of user-generated content submitted to Incorpore.

10. Privacy Policy

10.1 Data Collection and Usage

10.1.1 Incorpore may collect personal and business information necessary for the provision of services. The types of data collected and the purposes for which it is used will be specified in our Privacy Policy.

10.1.2 Clients acknowledge and agree to the collection and use of their data as outlined in Incorpore’s Privacy Policy.

10.2 Security Measures

10.2.1 Incorpore employs industry-standard security measures to protect client information from unauthorized access, disclosure, alteration, or destruction.

10.2.2 While Incorpore takes reasonable steps to ensure the security of client information, clients acknowledge that no online transmission or storage method is entirely secure.

10.3 Sharing of Information

10.3.1 Incorpore may share client information with third parties only as necessary for the provision of services, in compliance with legal requirements, or with explicit client consent.

10.3.2 Incorpore does not sell or rent client information to third parties for marketing purposes.

10.4 Cookies and Tracking Technologies

10.4.1 Incorpore may use cookies and tracking technologies to enhance the user experience, analyze trends, and administer the website.

10.4.2 Clients can manage cookie preferences through their browser settings. However, disabling certain cookies may affect the functionality of the website.

11. Disclaimer of Warranties

11.1 No Guarantees

11.1.1 Incorpore does not provide any guarantees or assurances regarding the outcome or success of the services rendered.

11.1.2 While we strive for excellence, the nature of business activities involves inherent uncertainties, and clients acknowledge that results may vary.

11.2 Disclaimer of Liability

11.2.1 Incorpore shall not be held liable for any direct, indirect, incidental, special, or consequential damages arising out of or in any way connected with the use of our services.

11.2.2 Clients engage with Incorpore’s services at their own risk, and Incorpore disclaims all liability for any loss, harm, or damage incurred as a result of such engagement.

11.3 Third-Party Services

11.3.1 Incorpore may engage with third-party services, platforms, or providers to enhance the overall client experience.

11.3.2 Clients acknowledge that third-party services are subject to their own terms and conditions, and Incorpore disclaims any responsibility or liability for the actions or services provided by third parties.

12. Termination of Services

12.1 Termination by the Company

12.1.1 Incorpore reserves the right to terminate services with or without cause, at its discretion.

12.1.2 In the event of termination by the company, clients will be notified promptly, and any applicable fees or refunds will be communicated according to the terms outlined in the service agreement.

12.2 Termination by the Client

12.2.1 Clients may terminate services by providing notice to Incorpore in accordance with the terms stipulated in the service agreement.

12.2.2 Clients are responsible for any fees or charges incurred up to the point of termination, and any refunds will be processed according to the terms outlined in the service agreement.

12.3 Consequences of Termination

12.3.1 Upon termination, clients agree to promptly return any materials, documents, or property belonging to Incorpore.

12.3.2 Termination of services does not relieve clients of their obligations accrued prior to termination, including payment obligations and confidentiality agreements.

13. Governing Law and Dispute Resolution

13.1 Governing Law

13.1.1 These Terms and Conditions are governed by and construed in accordance with the laws of the Republic of Moldova.

13.1.2 Clients agree that any disputes arising out of or in connection with these terms will be subject to the exclusive jurisdiction of the courts of the Republic of Moldova.

13.2 Jurisdiction

13.2.1 Clients consent to the exclusive jurisdiction of the courts of the Republic of Moldova for any legal action or proceedings arising out of or relating to these Terms and Conditions.

13.2.2 Clients agree not to commence any legal action or proceedings unless they are in compliance with the dispute resolution procedures outlined in Section 13.3.

13.3 Dispute Resolution

13.3.1 In the event of a dispute, both parties agree to attempt to resolve the matter amicably through negotiation and good-faith discussions.

13.3.2 If a resolution is not reached through negotiation, the parties agree to pursue mediation as a primary means of dispute resolution. Mediation will be conducted in accordance with the rules of a mutually agreed-upon mediation service or mediator.

13.3.3 If mediation is unsuccessful, any unresolved disputes will be submitted to the exclusive jurisdiction of the courts of the Republic of Moldova.

14. Miscellaneous

14.1 Entire Agreement

14.1.1 These Terms and Conditions, along with any relevant service agreements, constitute the entire agreement between clients and Incorpore.

14.1.2 Any prior understandings, agreements, or representations, whether verbal or written, are superseded by these terms.

14.2 Severability

14.2.1 If any provision of these terms is found to be invalid or unenforceable, the remaining provisions will continue to be valid and enforceable to the fullest extent permitted by law.

14.2.2 In the event of an invalid or unenforceable provision, the parties agree to replace the provision with a valid and enforceable one that achieves, to the extent possible, the original purpose and intent of the invalidated provision.

14.3 Waiver

14.3.1 The failure of Incorpore to enforce any provision of these terms shall not be construed as a waiver of such provision or the right to enforce it at a later time.

14.3.2 Any waiver by Incorpore of any breach of these terms must be in writing and signed by an authorized representative of Incorpore.

14.4 Amendments

14.4.1 Incorpore reserves the right to amend or update these Terms and Conditions at any time.

14.4.2 Clients will be notified of any amendments, and continued engagement with Incorpore’s services after notification constitutes acceptance of the amended terms.

15. Contact Information

15.1 Customer Support

15.1.1 For general inquiries, assistance, or support related to Incorpore’s services, clients can contact our Customer Support team.

15.1.2 Contact Information:

   – Email: vbu@incorpore.md

   – Phone:+37369992921

15.2 Legal Contact

15.2.1 For legal inquiries, concerns, or communications related to these Terms and Conditions, clients can contact our Legal Department.

15.2.2 Contact Information:

  – Email: vbu@incorpore.md

  – Phone:+37369992921

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